up and go. and so that's when we do. and it was a little nerve wracking in the stairwell. nobody knew what was going on. but we did feel the tremors. >> reporter: were you able to get out properly. >> it was a little congested. we've got a lot of floors to get out. a lot of people, but there was a moment in which we all couldn't get out of the building immediately because we were backlogged in there. >> reporter: how long were you at you're welcome desk before you moved? >> i would say five or ten minutes is when we eventually started to get up and out of there and evacuate from the 14th floor. but it took a good amount of time to get out of the building because there was congestion in the stairwell. >> reporter: when you heard, did you hear it was -- at what point ditd youd know -- did you know it was aircraft that hit the building? >> everybody in the stairwell was checking the news. we were so congested. we weren't able to get out fast. so once everyone was checking