>> how buried are they in there? is there a possibility that they're alive? like truthfully, look at this mess. what are the chances. >> building resident -- >> we had the most wonderful, wonderful weekend with our granddaughter, scarlet. it was wonderful. and how from one second to the next second, a dramatic change in life. it's unbelievable. >> reporter: so many families with questions about how this could possibly happen. >> a building falls down in a third-world country where they don't have building codes. with all the building codes in this country, a building shouldn't collapse like that. >> reporter: and promises being made that the answers will come. >> there's a lot of people throughout this community and really throughout florida who want to know, how could a building just collapse like that? whatever the local efforts are under way with that, the state will support whatever we can to