and i have 41,000 uniformed member, 55,000 people work for me. we are prepared for anything you could imagine. this was something you couldn't imagine. >> walked back down the hallway to my desk and the phone is ringing again. this time it is a young lady from chicago one of our rep offices. saying are you okay? i'm fine. for no apparent reason in mid-sentence just raised my dead toward the statue of liberty. what i'm seeing is a big giant aircraft, grey with red letter on the wing and tail, coming straight, eye level forwards me. the next thing i know, i dove under my desk, huddled in a fetal position, screaming, crying and the plane crashed in the building. the plane from coming straight towards me and the bottom wing is wedged in my office door, 20 feet from where i was under the desk.