>> they deserve better. thank you for bringing it to light. now the ceo of concerned veterans for america. what do you make of this? a year or more to get what they are due? >> this is a classic example of throwing eore money at a problem and hoping it goes away. the v.a. at this po nie t is the second largest department in our government. over 300,000 employees, budget of $120 million. we have thrown more money at it, but at the end of the day it is a large, inefficient beurocracy with lots of duplications. way too many layers and lack of accountability throughout. our veterans who have fought on the battlefield and have earned benefits get caught in the middle of the beurocracy that can't meet their customer service needs, and so they wait in line longer, fill out more forms and never get the benefits that they have earned. >> that's ridiculous. i always say veterans should go to the front of the line dwiive all they -- given all they have put on the line. now they have one form after