i was on the phone. the phone conversation ended, suddenly it shifted to the right. it felt like it was just like a normal turn but then the car started to like go on the right-hand side. in the moment it was kind of chaos. everything was dark. there's just people and things and chairs all trembling upon you -- tumbling upon you and you are not sure when the motion is going to stop. it was the moment we stopped moving i could taste dirt and i could feel the people around me were really hurt. the person next to me trapped in their seat chair, people looking for exits. it was coming out of that moment a shock. >> beth in terms of the way people were reacting and those