again for the 15th year in a us in customrow.atisfaction but we have a plan. (exec 2) when our customers are on hold, let's up their satisfaction with some new hold music. ♪ (exec 2) that's glenn from the mailroom. he djs on the weekends. (exec 3) sorry, who is it? (exec 2) it's glenn, from the mailroom. he dj'ed bill's wedding. (exec 3) he what? (exec 2) he goes by dj glenn, he works way downstairs. (exec 3) what'd he say? (exec 2) glenn, from the mailroom! (vo) get rid of cable. and upgrade to directv. call 1-800-directv. hi, friends. good morning, as investigators dig deeper into the san bernardino terror plot new focus is on the killer couple's finances. two weeks before the shooting, syed farook took out a loan for