>> they just said it was fine. the location we were at was fine. tsa says "officers are trained to perform pat downs in a dignified manner and at any point passengers can request a private screening with a witness prnt. present. clearly denay's request wasn't honored. tsa website has information people traveling with wheelchairs or medicines and asks passengers contact them directly. denay says she doesn't want other people with special needs to have the same bad experience. her final days are too precious to spend a single moment being mistreated. >> and when somebody wants to take a trip, especially what i call an end-of-life trip because you want to see your family and friends, then it becomes -- it's even more important than just taking a trip. >> that's -- >> where's that humanity? where's the humanity? >> that is outrageous. outrageous. if she called ahead and specifically said this is my situation, and still they weren't ready for her, knowing what her life situation is right now, that's appalling.