> that night, we were starting to get the families coming into lower manhattan looking for loved ones whom they had not heard from. and i was particularly taken with a gray-haired mother from new jersey i later discovered saying, has anybody seen tommy swift? >> who are you looking for? >> my son thomas swift. >> she looked like the mother of all my friends. and i remember thinking that's the emblematic mother. that's the mother of all of us. it's been ten years and i am still affected by it. tommy swift was the only member of the family to go to college. he had a job at morgan stanley and he had called home to say