in short, the federal exchange, including the ffm, is not a standard consumer website. but rather a sophisticated, integrated technology platform that for the first time in history combines the processes of selecting and enrolling in insurance and determining eligibility for government subsidies, all in one place and in real-time. since september 30th, 2011, cgi federal has worked diligently to develop the ffm by following a rigorous process that is customer area for large i.t. projects. the ffm passed eight required technical reviews before going live on october 1. while cgi federal delivered the functionality required, and some consumers were able to enroll on october 1, we acknowledge that issues arising in the federal exchange made the enrollment process difficult for too many americans.