cerritos are so similar, there's a public outcry about how little has been done in the intervening years. >> after the first one, the recommendations they made were never implemented. so now this is the second time this has happened so that's why we tried to make a difference. but it's hard to fight government agencies, you know. >> denise guzman's family is particularly hard hit by the cerritos tragedy. her father-in-law, uncle, two nephews and a family friend are on flight 498, returning from a fishing trip in mexico. her husband is supposed to be with them but misses the trip to attend a funeral. when the plane crashes, part of the family is already waiting at the airport to pick them up. instead they head to the crash site. >> i mean, it was an inferno and you knew nobody -- there was