>> we are in a search and recovery mode. we want to make sure we have accounted for all of the people that may have been on that train, as i think you were trying to indicate in your earlier segment, a number of people bought tickets, that does not necessarily mean that all of those individuals actually were on the train, we're trying to sort through all of that data and information using the amtrak manifest of customers, and people who bought tickets, versus the folks that we served and transported last night. with incredible support by the philadelphia fire department police department, ems personnel, septa, mass transit organization. there was a massive life saving operation last night. unfortunately, we did lose seven americans and for that we are deeply sorry. >> in terms of the operations,