their experience and some of them don't and the ones that don't scare me the most because we don't know what they are thinking. >> as hard as it was at the time, shepler's needed to hit the re-set button and they made a promise to themselves. they refused to let customers down again. >> we did get slapped in the face and we needed it. what used to be busy is now a normal day. what is busy is now just trying to keep the -- everyone in between the white lines. there always curve balls. don't fight it. go with it. if you don't have that mindset going into every year, yes we're going to do this and yes, this is great, it is going to be a great season, then i think you're doing the wrong thing. but it is important for us all to be ready for whatever is to come. if a stranger came at you with a gun and stole money from your business, you would be angry to say the least. you would probably call the cops and quickly out how to figure out with the loss but for many