been trying to tell the company that her husband was very, very severely ill. >> one of the things that i found nightmarish in your reporting was the moment by moment monitoring of amazon workers at fulfillment centers. their rate at which they accomplish their task and their time off task when they're doing something that physically the company in its automated system does not believe to be productive movement. it feels sort of like kafka. >> we tell the story of a worker named diane who was a very good performer, she was regularly praised by our bosses and yet at the end of 2019, she was fired. why? because she had one bad day. she had one of those nightmare days at work where one thing snowballed into another thing and she says she really tried to stay on task, but other things got into the way.