Generali Global Assistance Provides 2020 Identity & Cyber Protection Recap, Sees Significant Increase in ID Theft Cases - 80% YoY increase in the number of ID Theft Resolution cases - 220% increase in the number of ID Monitoring inquiries - 5,630% increase in employment-related fraud cases. News provided by Share this article Share this article BETHESDA, Md., Jan. 25, 2021 /PRNewswire/ -- Generali Global Assistance ("GGA") today announced a recap of the types of identity theft cases received last year, product growth metrics, and a summary of corporate highlights in 2020. Resolution Highlights GGA's identity theft resolution department saw an increased level of activity during 2020 likely due to the pandemic as resolution team members saw a massive spike in employment-related fraud and ID monitoring inquiries.