Dec. 18, 2020 7:30 am ET Chief information officers in 2020 have had to manage the effects of the coronavirus pandemic by quickly rolling out technology and overseeing new ways of working that will likely continue through next year. In addition, many CIOs have also taken on the added responsibility of ensuring employees and teams feel connected to each other, despite being physically far apart. Cathy Bessant, chief operations and technology officer at Bank of America Corp., said her team delivered more than 90,000 laptops earlier this year to employees so they could work remotely. More than 85% of the company’s employees are currently working from home.