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Tech Talent Diversity Took on New Urgency in 2020


Dec. 22, 2020 7:30 am ET
Chief information officers in 2020 helped introduce or bolster initiatives to increase the ranks of minorities and women on their technology teams, as well as programs designed to retain and advance those underrepresented groups.
Also, in a year in which the police killing of
George Floyd
prompted many companies to address racial disparities internally and across American society, CIOs took steps to educate themselves about race and bias.
“While we’ve always talked about [diversity, equity and inclusion],” the killing of Mr. Floyd was “a real wake-up call,” said Maya Leibman, chief information officer at American Airlines Inc., one of 45 information technology executives who responded via email to CIO Journal’s annual end-of-year questionnaire, which surveyed them on diversity and other topics. ....

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Under Covid's Pall, CIOs Looked to Employees' Emotional Health in 2020


Dec. 21, 2020 7:30 am ET
This year, many chief information officers gave priority to the mental health and well-being of their employees more than ever before, offering access to psychological resources and sharing personal experiences to strengthen bonds.
Social distancing, enforced isolation and the stress of working from home while managing one’s personal life in the midst of a deadly pandemic has taken a toll on mental health. Psychologists say confinement can take a psychological toll, including depression and compulsive disorders, WSJ has previously reported.
“The new approach for CIOs must be technology plus empathy,” said
Carol Juel,
CIO of Synchrony Financial, one of 45 information technology executives who responded via email to CIO Journal’s annual end-of-year questionnaire. Employees at Synchrony have been offered virtual mental health counseling services and therapy, and self-care tools such as Talkspace an ....

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How CIOs in 2020 Rallied Their Companies Around Remote Work


Dec. 18, 2020 7:30 am ET
Chief information officers in 2020 have had to manage the effects of the coronavirus pandemic by quickly rolling out technology and overseeing new ways of working that will likely continue through next year.
In addition, many CIOs have also taken on the added responsibility of ensuring employees and teams feel connected to each other, despite being physically far apart.
Cathy Bessant,
chief operations and technology officer at Bank of America Corp., said her team delivered more than 90,000 laptops earlier this year to employees so they could work remotely. More than 85% of the company’s employees are currently working from home. ....

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