How Montana Transformed Its Constituent Engagement and Commu

How Montana Transformed Its Constituent Engagement and Communications » Posts


December 29, 2020
In today’s customer-centric environment, it is critical to embrace powerful technology tools for better citizen experience. Montana’s Department of Labor and Industry had a critical communications problem.
The state of Montana relied on an outdated mail system and key processes like delivering unemployment insurance were cumbersome and inefficient. There was a constant risk of the system failing completely at any time. That’s when the department adopted Content Composer, Hyland’s flagship customer communications management (CCM) product.
Content Composer delivered significant results, including:
Simplified the creation of unemployment insurance notices and provided consistency and control to the document creation process.

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