email article Hospitals and health systems have been launching campaigns to get patients and families to speak up when they've experienced medical harms such as a misdiagnosis. Great idea, right? Wrong, says Thomas Gallagher, MD. "I think that's going about it completely the wrong way," said Gallagher, executive director of the Collaborative for Accountability and Improvement at the University of Washington in Seattle. "The organization has a responsibility for creating an environment where you as a patient feel like it's safe to raise your hand if something has gone wrong ... We want to hear your concerns; we want to partner with you for solutions," Gallagher said Thursday at a conference on misdiagnosis hosted by the Iowa Healthcare Collaborative.