another reason why -- underscoring why it's important to get them more coalesced. >> north korea is oddly sensitive to how its human rights regime or record, i should say, is seen by the word because oftentimes when at the u.n., for instance, you've had reports that show the horrible human rights records they have. north korea is sensitive to that, almost to a degree you wouldn't expect. international pressure does have a potential. >> you saw the criticism from the family of the obama administration in dealing with this crisis over these months. i think you were the state department spokesperson during that time. looking back, was there anything that the u.s. could have done to save this young student's life? >> my heart goes out to the family and i understand the pain a they're suffering and the grief is unspeakable today. my sympathies are with them. i understand their frustration. we understood their frustration at the time when he was detained and we couldn't get him out. all i could tell you, and i know