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>> reporter: a japan airlines jet touchdown in tokyo. the cabin calm until passengers look out the windows. we saw fire coming out of engines and i found it strange, he tells cnn. within seconds black smoke, billowing through the aircraft. the air bus a-350 packed with nearly 400 passengers and crew including parents with young children. he says some passengers were scared, especially the kids and women. the scene outside even scarier. people on other planes captured the chaos. >> this is where we're starting to get the speed. we heard the big bang. i saw the flame that was making a trace. then we saw the flame. >> reporter: the runway full for a tuesday evening.