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world. neil: and a lot of us don't think about some of the things we say sound, or the way we act, you know, is being picked up in the workplace. what's a big faux pas you try to smash when you're called for advice? >> well, i concentrate on the a, b, c, d's. appearance, behavior, communication, and digital footprint and i have to say, my most popular class is e-mail etiquette. so many employees are hitting reply all when not everyone needs to see that particular message. i mean, people are showing up late for work. people are wearing flip-flops and they're wearing dirty shoes. they're not paying attention to how they are speaking in an e-mail. grammar and word choice matters. do a spell check because this is part of your personal brand which in turn becomes part of the company's personal brand. if you don't have any training