recording. a few employees are working at the display cases while marion's wife and their 16-month-old toddler, gray, visit with the store manager. gray makes a beeline across the showroom, heading for his father's office. >> gray had an opportunity to get down and stretch his legs. he comes over, crosses the floor and he bops on across and walks into my office. >> an elderly customer is pulling into a parking space directly in front of the main entrance. >> the baby had walked to the front of the store to go into the office. and we knew this lady was coming to pick up her watch, so we were expecting her. >> sales associate, david harper, sees the customer and steps from his spot behind the counter to go open the door for the woman. >> i go up and greet her at the