the approach that the chief has taken in getting them out of their squad cars into the communities, getting them familiar with the people that they're serving. they're enjoying their jobs more. they feel as if over time, they can have more of an impact and they're getting more help from the community. the community has seen them and knows them. before there's a crisis. we're here all the time and hopefully we can prevent the shoot frgs happening in the first place. >> it sounds simple. i know to know the neighborhood police, they're out of the car, they relate to you. i remember the police in my high school, ralph, he used to counsel me through my parents' separation and all. when you had that kind of what seems simple but it is a big deal when it is not there. it is about building trust