This content is provided by Ferrero UK2020-11-17T10:05:00+00:00 “2020 must be the year of action.” That was the stern message from the WWF’s head of commodities Emma Keller back in January as she derided those retailers and manufacturers still failing to eradicate unsustainable palm oil from their supply chains. The rallying cry accompanied the release of the NGO’s annual Palm Oil Buyers Scorecard - a ranking system of how sustainable a company’s palm oil supply chain is. Yet based on Keller’s strong words, the preceding years have been a rather mixed bag in this regard.