KLM introduces more neutral forms of address for bookings in

KLM customers who prefer a more neutral form of address when making a booking can now choose a gender-neutral alternative to the customary masculine or feminine courtesy titles. KLM has recognised a growing demand for this option among certain customers and believes that its introduction is in line with efforts to become more inclusive and to deliver a more personalised customer experience. KLM has initially introduced this new feature for customers in the Netherlands, the United Kingdo...

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