Share: The last-mile innovation continues, and retailers are jumping on the bandwagon in a big way. According to a new report from last-mile logistics provider Bringg, 64% of respondents said they are planning new premium services and service plans to increase business. "This past year has forced retailers and service providers to assess their supply chain agility and resilience," said Guy Bloch, CEO at Bringg. "While they want to take advantage of growing opportunities in the world of e-commerce, they are challenged by legacy systems, limited visibility and high operational costs." Automation of delivery has been a hot trend for retailers and 61% of survey respondents said that was their top wish list item from shippers, but 20% said they had abandoned automated scheduling and self-scheduling because it was too expensive. Still, 54% of logistics providers are focused on adding automation and 41% have already done so, the report found.