Competent. Innovative. Reliable: And very important: close to the customer. With the new hub structure, LiSEC is breaking new ground with its international subsidiaries and literally opening up “limitless” possibilities in sales and service matters. MORE PROXIMITY TO THE CUSTOMER THROUGH LISEC HUBS Faster. More efficient. More effective. “With its worldwide network of offices, LiSEC has always been close to the customer. In accordance with the market size and the installed machine stock, there are naturally also smaller branches in this network. In the smaller branches, however, it is only possible to maintain the service resources and the know-how required for the large number of products and solutions in order to be able to meet the support needs of the customers directly from the branch to a limited extent. Therefore, for more difficult issues, the support of the service centre in Austria must always be requested. Due to what is often a time difference of several hours between the customer's home country and Austria, due to travel times for technicians that may be necessary, but also due to language barriers and the longer distances through the organisation, support for customers in these cases is sometimes not as quick and as flexible as customers expect and as we want to guarantee in any case,” Gottfried Brunbauer, CEO of the LiSEC Group, describes the considerations that led to the optimisation of the branch office structure.