Mumbai, May 4: India's leading unified customer experience management platform, has launched ResponseGenie, an industry-first generative AI-powered response management capability to revolutionize the digital customer support landscape and the way businesses interact with their customers. The out-of-the-box solution is designed to enhance customer engagement and experiences for businesses across the globe, enabling them to handle high volumes of customer inquiries effortlessly across all digital touchpoints. With ResponseGenie, brands can ensure prompt, precise, and uniform responses in accordance with brand standards, while their social media teams can create better content more quickly and efficiently, even with fewer resources.