Modern Delivery Route Management: Speaker Q&A : vimarsana.co

Modern Delivery Route Management: Speaker Q&A


Many businesses still see a disconnect between route planning and other key areas of the business – such as transportation, warehouse, customer services and sales. 
At this event, Gareth Evans and James Head from Aptean will help put you on a path towards a more integrated end to end route management solution and explain how advanced route planning, scheduling and tracking solutions can solve the disconnect.
James Burman: What are the signs that an operation might have a disconnect between route planning and other parts of the business?
James Head: Disconnection between route planning teams and other parts of the operation can manifest themselves in a number of ways. Often the spotlight is focused on the transport and logistics teams, and although there are some disconnections in these teams, a more obvious disconnection can be found in the customer services department. If you have a customer service team that is spending large amounts of time answering queries from customers such as ‘where is my delivery?’ or ‘what time will my driver will be arriving?’ then you know that a level of communication has been lost between the planning and transport teams and the end customer. An increase in costly failed deliveries, and drivers returning to the depot with undelivered items, is another example that this bridge in communication has been lost.

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