Modernizing the IT landscape: a Vital Long-term Challenge for Global Companies Pablo Ciano, CIO, DHL Express Americas Pablo Ciano, CIO, DHL Express Americas An important task at global companies like DHL Express, a key business unit of Deutsche Post DHL, is the modernization of the organization’s IT landscape – migrating from legacy silo applications to a service-oriented architecture. It is a vital transformation, but its magnitude and complexities are not fully appreciated for those outside of the IT function. This is a significant undertaking in terms of time and personnel for a large international enterprise since it not only involves information systems but also aligning the underlying processes. Like other large firms, over time we absorbed many different companies with different systems, while our own units in different countries developed their own systems.