Highly flexible and cloud-agnostic, the platform can scale up to support 200,000 customer service agents simultaneously. What’s more, InterACT's microservices-based cloud architecture aids in server optimization and allows any deployment model, including cloud-based, on-premises, and hybrid configuration. The flexibility allows for gradual shifts to the cloud and CXone. A fully managed customer experience platform, NICE’s CXone connects customer journeys across channels and offers insights from all touchpoints. CXOne Quality Management Analytics, CXone Interaction Analytics, and Nexidia Analytics can all seamlessly integrate into InterACT. As for security, InterACT is compliant with the latest standards, including CVSSv3 and TLS1.3. The platform also employs advanced authentication and authorization solutions, such as Active Directory, Active Directory Federation Service (ADFS), Security Assertion Markup Language (SAML), and OpenID.