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Nigeria Democracy Corner Project: NDI requests NGOs to apply for grant

Nigeria Democracy Corner Project: NDI requests NGOs to apply for grant
premiumtimesng.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from premiumtimesng.com Daily Mail and Mail on Sunday newspapers.

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NICE launches agile call recording solution for contact centers

Highly flexible and cloud-agnostic, the platform can scale up to support 200,000 customer service agents simultaneously. What’s more, InterACT s microservices-based cloud architecture aids in server optimization and allows any deployment model, including cloud-based, on-premises, and hybrid configuration. The flexibility allows for gradual shifts to the cloud and CXone.
A fully managed customer experience platform, NICE’s CXone connects customer journeys across channels and offers insights from all touchpoints. CXOne Quality Management Analytics, CXone Interaction Analytics, and Nexidia Analytics can all seamlessly integrate into InterACT.
As for security, InterACT is compliant with the latest standards, including CVSSv3 and TLS1.3. The platform also employs advanced authentication and authorization solutions, such as Active Directory, Active Directory Federation Service (ADFS), Security Assertion Markup Language (SAML), and OpenID. ....

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Will AI Dominate the Call Center This Year?

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AI and machine learning are coming of age, and 2021 is set to become the year that AI dominates the customer service call center, by providing real-time feedback, predictive analytics, and in-depth analysis. AI is enhancing the customer experience while improving the lives of call center employees. This article will look at the ways that AI is changing the game when it comes to call center dynamics.
Interactive Voice Response (IVR) in the Call Center
Most of us are familiar with IVR when calling customer service centers, and have found them to be annoying, time-consuming, and not very helpful. âPress 1 for Spanish, 2 for English,â and so on. Itâs gotten to the point where when the first prompt is heard, the caller just keeps pressing zero to speak with a live customer service agent before getting trapped in a maze of repeating, endless frustration. Still, when IVRs first came out, they served a purpose, and saved customer service ....

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Campus Notes: Tallahassee Community College honors spring 2021 grads

Tallahassee Community College will unveil its graduation celebration video at 6 p.m. April 30.
A website www.tcc.fl.edu/2021celebration will include a showcase of messages to graduates and a commencement program flipbook, among other things.
Afterward, a “celebration” package will be mailed to each summer and fall 2020 and spring 2021 graduate.
TCC honoring three graduates Tuesday during special awards ceremony
Tallahassee Community College is honoring three graduates with awards who either began their academic career in the developmental education program or the Eagles RISE Summer Academy during a virtual ceremony at 5:30 p.m. Tuesday.
The inaugural Sharisse Bronson Turner Eagles SOAR Award is being presented to Dante’ Dix for his academic and civic achievement since starting in the Eagles RISE Summer Academy. ....

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Applause: Good news in Ocala/Marion | April 18, 2021

Applause: Good news in Ocala/Marion | April 18, 2021
Ocala Star-Banner
Area student excels in higher education
Jennifer Tomich, Ocala, was recently initiated into The Honor Society of Phi Kappa Phi, the nation s oldest all-discipline collegiate honor society. Tomich was initiated at Florida State University.
CF student recognized among 15 nationwide
College of Central Florida student Daniel Goodman was recently named as a Guistwhite Scholar, according to a press release from CF. Winners were selected from among 4,400 applicants nationwide, and their selection was based on academic excellence, leadership accomplishments and engagement in Phi Theta Kappa programs. Goodman was one of 15 members selected and will receive a $5,000 scholarship for baccalaureate studies. ....

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