NICE launches agile call recording solution for contact centers
Highly flexible and cloud-agnostic, the platform can scale up to support 200,000 customer service agents simultaneously. What’s more, InterACT's microservices-based cloud architecture aids in server optimization and allows any deployment model, including cloud-based, on-premises, and hybrid configuration. The flexibility allows for gradual shifts to the cloud and CXone. A fully managed customer experience platform, NICE’s CXone connects customer journeys across channels and offers insights from all touchpoints. CXOne Quality Management Analytics, CXone Interaction Analytics, and Nexidia...
Source: itpro.co.uk