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NICE launches agile call recording solution for contact centers


Highly flexible and cloud-agnostic, the platform can scale up to support 200,000 customer service agents simultaneously.  What’s more, InterACT s microservices-based cloud architecture aids in server optimization and allows any deployment model, including cloud-based, on-premises, and hybrid configuration. The flexibility allows for gradual shifts to the cloud and CXone.
A fully managed customer experience platform, NICE’s CXone connects customer journeys across channels and offers insights from all touchpoints. CXOne Quality Management Analytics, CXone Interaction Analytics, and Nexidia Analytics can all seamlessly integrate into InterACT. 
As for security, InterACT is compliant with the latest standards, including CVSSv3 and TLS1.3. The platform also employs advanced authentication and authorization solutions, such as Active Directory, Active Directory Federation Service (ADFS), Security Assertion Markup Language (SAML), and OpenID. ....

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CISA Orders Agencies to Conduct Fresh Scans of Microsoft Exchange Servers


CISA Orders Agencies to Conduct Fresh Scans of Microsoft Exchange Servers
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March 31, 2021 04:32 PM ET
The agency issued supplemental guidance requiring new tests with Microsoft-provided tools and measures to harden the attractive target.
The Cybersecurity and Infrastructure Security Agency set deadlines for federal agencies to implement supplemental actions under an emergency directive it issued following the abuse of vulnerabilities identified in on-premises Microsoft Exchange servers.
The updated directive CISA released Wednesday requires department-level chief information officers or their equivalents to report to CISA on further investigative actions by noon Monday, April 5 and on defensive measures by noon Monday, June 28. ....

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Hearing on Hack Prompts Call for Review of Government's Cloud Procurement


Hearing on Hack Prompts Call for Review of Government’s Cloud Procurement
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February 28, 2021
A key lawmaker highlighted a profit motive for “basic” cybersecurity as problematic following an exchange with Microsoft President Brad Smith.
As federal agencies and private-sector critical infrastructure entities struggle to assess the fallout from what researchers are calling a hack of historic scale, the ability to fully track the intruders steps should come standard, not as a source of additional profit for government cloud vendors, Rep. Jim Langevin, D-R.I., said after a Congressional hearing Friday.  
“I firmly believe that cybersecurity should be baked into products and services, so it concerns me when I hear that companies could view security logging as a profit center. I understand that cybersecurity isn’t free, but basics like logging shouldn’t be an ‘upcharge,’” Langevin t ....

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