North American COVID-19 consumer habits survey signals a return to pre-Covid patterns for foodservice with heightened expectations around safety and cleanliness Share Article Intouch Insight, a leading provider in Customer Experience Management software and services, released its latest survey results exploring how consumers are interacting with restaurant and other foodservice establishments during COVID-19. This study was a second follow-up to the original study from May 2020 which was undertaken to understand the impacts of the COVID-19 pandemic on food service businesses. Intouch Insight Report: Changes in Consumer Habits, Restaurants "Businesses need to understand which protocols put their customers at ease, and ensure they continue to reinforce these procedures to keep customers coming back,” says Sarah Beckett, Director of Marketing at Intouch Insight.