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Keep on Smiling: Canada ties for 1st place in global customer service study in the Smile category with data contributed by Intouch Insight

Keep on Smiling: Canada ties for 1st place in global customer service study in the Smile category with data contributed by Intouch Insight
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Intouch Insight kickstarts $3.7M deal to acquire customer experience measurement firm

Software maker Intouch Insight has revived its plans to acquire an unnamed North American firm after the deal was put on hold early last year due to the pandemic.
Ottawa-based Intouch (TSX-V:INX) said Thursday it has signed a non-binding letter of intent to purchase the assets of the unidentified customer experience measurement company for US$1.6 million in cash plus 1.5 million Intouch shares.
If the acquired firm hits specific earnings targets, the total value of the deal could be in the neighbourhood of US$3.7 million. Pending approval of the TSX Venture Exchange, Intouch says it expects the deal to close by Sept. 1. ....

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North American COVID-19 consumer habits survey signals a return to pre-Covid patterns for foodservice with heightened expectations around safety and cleanliness

North American COVID-19 consumer habits survey signals a return to pre-Covid patterns for foodservice with heightened expectations around safety and cleanliness
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Intouch Insight, a leading provider in Customer Experience Management software and services, released its latest survey results exploring how consumers are interacting with restaurant and other foodservice establishments during COVID-19. This study was a second follow-up to the original study from May 2020 which was undertaken to understand the impacts of the COVID-19 pandemic on food service businesses.
Intouch Insight Report: Changes in Consumer Habits, Restaurants
Businesses need to understand which protocols put their customers at ease, and ensure they continue to reinforce these procedures to keep customers coming back,” says Sarah Beckett, Director of Marketing at Intouch Insight. ....

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NA Proactive news snapshot: Xigem Technologies Corporation, Braxia Scientific Corp, Else Nutrition Holdings Inc, Vanstar Mining Resources Inc …

NA Proactive news snapshot: Fortitude Gold, BlueRush, Sassy Resources, Organic Garage, Alpine 4 Holdings, Lucky Minerals UPDATE …
A glance at some of the day s highlights from the Proactive Investors US and Canada newswires
Your daily round-up from the world of Proactive
Fortitude Gold Corp (OTCQB:FTCO) announced the timing of its first quarter 2021 earnings conference call scheduled for Wednesday, May 12, 2021. CEO Jason Reid will host the conference call at 11:00 AM ET. Topics of discussion will include first quarter results and an update on current operations. The conference call will be recorded and posted to the company s website. To join the conference via webcast, please click on the following link: https://www.webcaster4.com/Webcast/Page/2640/41269. To join the call via telephone please use one of the following dial-in details: Toll Free: 877-407-8031 or International: 201-689-8031. ....

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North American COVID-19 consumer habits survey reinforces that safety and comfort are here to stay as established customer expectations

North American COVID-19 consumer habits survey reinforces that safety and comfort are here to stay as established customer expectations
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Intouch Insight, a leading provider in Customer Experience Management software and services, released its latest survey results exploring changes in consumer habits. This study was a second follow up to the original study from May 2020 which was undertaken to understand the impacts of the COVID-19 pandemic on retail businesses.
Changes in retail consumer habits - Intouch Insight
“Businesses need to balance their attention on the key drivers of comfort, while continuing to deliver on traditional measures of customer experience, like price and convenience,” says Sarah Beckett, Director of Marketing at Intouch Insight. ....

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