Pandemic speeds up digital drive 37 The past year was marked by a shift to e-commerce and cashless transactions published : 2 Jan 2021 at 06:00 37 QR code payment from consumers to businesses via PromptPay has been rising, especially for the government's co-payment scheme. Despite decades of rapid change, 2020 somehow shifted the pace into overdrive, forcing businesses to change course overnight, workers to scramble to find a place in the new economy and leaders to carve out lucrative opportunities. These trends of 2020 highlight not only the chaos, but the transformative nature of the year, jump-starting new courses for the novel decade. CASHLESS LEAP Thailand has been moving towards becoming a society that uses less cash as consumers use digitised networks and devices, with money transfer stimulus programmes and the pandemic accelerating cashless transactions.