istock RapidScale is a managed cloud services and solutions provider that stresses technical acumen, significant deployment flexibility, and a relentless focus on customer satisfaction. A Cox Business company, RapidScale serves clients of all kinds, from small businesses to large, globally distributed enterprises. This includes customers in many industries, among them automotive, education, financial services, healthcare, hospitality, insurance, legal, logistics, manufacturing, non-profit, real estate, retail, and software. Based in Raleigh, NC RapidScale operates cloud infrastructure in six Tier-3 global colocation environments in California, Illinois, Texas, Virginia, the Netherlands, and Hong Kong. We recently caught up with Duane Barnes, general manager of RapidScale, and Robert Bergman, cloud services strategist, to learn more about RapidScale’s approach to cloud services, its focus on customer satisfaction, the dramatic increase in demand for Desktop as a Service (DaaS) solutions, and its work with VMware.