Refunds for some still uncertain after cruise lines cancel/suspend trips John Raoux/AP FILE -In this Saturday, April 4, 2020, file photo, Carnival cruise line ship Carnival Magic is docked at Port Canaveral, in Cape Canaveral, Fla. Carnival Corp. says it lost $2 billion in the first quarter as the cruise industry remained shut down in many parts of the world by the pandemic. But the company says bookings are picking up, and 2022 could be a strong year for cruises. (AP Photo/John Raoux, File) and last updated 2021-04-08 14:09:27-04 PHOENIX â 19The travel industry pandemic fallout continues as companies decide new paths moving forward, including how to deal with customers wanting refunds for canceled trips.