Called “Get it Done,” the software, using Salesforce as a platform, streamlines requests for services from city residents and has become useful for in-house communications as well.
A three-year marketing agreement between Deloitte and the city allows the city to sell it to other agencies and, depending on those sales, it could generate close to $1 million for the city. “Since the launch of Get It Done, we’ve received interest from other cities to deploy similar programs,” said Alex Hampton, technology and innovation deputy director with the city’s Performance and Analytics Department. Juli Moran Marketplace Leader, San Diego Deloitte