ResearchAndMarkets.com’s offering. We bring years of research experience to this 9th edition of our report. The 245-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed. Global Helpdesk Automation Market to Reach US$21.8 Billion by the Year 2027 Amid the COVID-19 crisis, the global market for Helpdesk Automation estimated at US$3.4 Billion in the year 2020, is projected to reach a revised size of US$21.8 Billion by 2027, growing at a CAGR of 30.4% over the analysis period 2020-2027. Web Help Desk, one of the segments analyzed in the report, is projected to grow at a 33.2% CAGR to reach US$10.8 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On Premise Help Desk segment is readjusted to a revised 29.6% CAGR for the next 7-year period. This segment currently accounts for a 23.7% share of the global Helpdesk Automation market.