How do you successfully lead a staff- and customer-oriented organisation while navigating the choppy technological waters of the post client-server era? Are service differentiation and intellectual property development really the best ways to enhance margins in a world of increased vendor competition and peer-to-peer partnerships? And, most importantly of all, which vendor gave me the best Easter hamper? Although Incisive are paying me less than Dave Jr gets for delivering (or strictly speaking, dumping in the nearest hedge) the Dagenham Packet each week, I am of course hoping this arrangement is a precursor to a book-deal and Hollywood movie trilogy.