Deliver excellence in customer service across assigned client base Proactively engage with and create effective client relationships and record in CRM Achieve retention and growth targets Achieve up-sell/cross-sell revenue targets Proactively identify new business and product opportunities Ensure key customer requirements are identified and met through superior client management and recorded in CRM Work closely with clients to determine their present and future needs and propose suitable Adstream products, services and upgrades in order to maintain and grow revenue for Adstream Identify and escalate service shortcomings or issues and work with the management team to ensure appropriate intervention Ensure relevant training is delivered, ensuring best utilization of our services, increasing client satisfaction