the uk's visa scheme for refugees fleeing the war in ukraine has been branded �*a shambles�* and �*totally chaotic�* by the government�*s critics. some mps say those seeking sanctuary are being held up by bureaucracy or turned away and they�*ve been heavily critical of the home office response to the crisis. 0ur correspondent mark lowen reports from eastern poland — where some ukrainian refugees are hoping to make their way to the uk. their long journey of life yields not peace but struggle, for 92—year—old 0lena and her 70—year—old daughter lyubov. etched on their faces, the barbarity of the elderly driven from their homes. a halting shuffle to get here, the british visa centre in eastern poland, trying tojoin family in the uk. they�*re safe, she knows it, but not yet at rest.