the nsa was necessarily going rogue here but that the white house understands it needs better guidance on policy priorities so they don't go beyond what the president approved of or was aware of. >> how concerned are u.s. officials about the diplomatic repercussions of this? >> they are very concerned. you have a delegation from the eu speaking about these issues. i spoke to one member who said that people in european capitals are confused and fearful of this kind of spying so they want explanations. i spoke to a former u.s. official who told me the u.s. has listing posts in these countries and they are called diplomats. people to speak to their counterparts. and this is the kind of information those countries want to share. it's about fighting terrorism. that's the much better way that officials inside the administration say, going forward, to gather this kind of information. >> and, jim acosta, the white house has to contend with a disastrous rollout of the obama care website.