company and, you know, got them all transported to the hospitals. >> reporter: once more, the families of the people abandoned at the home didn't even know it had been shut down. jean paid the facility $3,000 a month to care for her sisters but arrived to find she wasn't cared for at all. >> i think they should be held accountable. you can't just vacate and leave your residents without proper care. i mean, this is what you pay for. >> reporter: there were no answers at the facility when we came looking for the owner hilda manuel and we looked at her home. nobody answered. so why did the department on social services that wanted to close the facility leave without making sure the patients would be taken care of? >> staff at the facility had indicated that they could provide care of the residents through the weekend. that should not have occurred. >> reporter: they say there is no doubt they dropped the ball. >> the owners failed the