actions, future scheduled date and various readjustments for a no show or cancel by a veteran. according to the statement from the v.a., this methodology allowed v.a. to capture the full wait time experience of the patient. sources involved in actual scheduling tells cnn it's just confusing. >> the staff who are telling us that what they think they are seeing is recalculations, number manipulations, to paint a rossier picture than it is. >> absolutely not. i wouldn't stand for it, not for a minute. >> reporter: the new leadership at the v.a. says it will also not stand for any retaliation against the whistle-blowers who come forward to point out where veterans are being treated unfairly, but in preparing this report, cnn has learned that v.a. managers were already searching for a leak. in fact i happen to know that once we sent documents to the v.a. regarding this interview,