is no one we trust anymore. that will change the psychology of how we approach air travel. you know, as i said before, this is definitely not an accident. you don't fly for eight hours and travel thousands of miles by accident, especially if you follow this kind of zigzag path that the pilot clearly did. this was a carefully planned, meticulously executed, ambitious, creative, and i talked about game changing. one of the things that really changed the psychology of the whole world after 9/11 was that before that, we had never conceived of the possibility that hijackers could take a plane and be willing to die in it. that had never happened before. i think the reason this week has been so baffling for us is that we have never before had to wrap our heads around the idea that maybe we can't trust our pilots. maybe someone can try to steal a plane out from under the eyes of the entire global air traffic control system. >> people are actually taking control of the plane, the pilots, they're locked in there