sydney. we thank you again. and it's interesting, isn't it, john, that police aren't saying much at all, but this man, whoever he is, has reached out to the media -- >> and maybe this is the point. sorry. didn't mean to interrupt. but maybe this is the point, that the police don't want him getting his message out and they've managed to stop him at every turn. he contacted a radio station, two tv stations, and it's only now, nine hours into this that really his demands, his message is actually getting out there. >> well, hopefully they do have a plan, they're working on this to figure out how to bring it to a successful conclusion. but so far, again, no one has been hurt. so thank goodness for that. we want to talk now on the phone with tiffany gender. she's a police reporter with 2gb radio. several of the hostages called into that radio station. so tiffany, what more can you add as far as what these hostages were relaying? what was their demeanor? what information did they give you about their situation?