then it -- pan over and it says "go to info counter." and we remember the mh37 0rks0, i believe it said "delayed" at the beijing airport. it sounds so formal and formula formulaic. we've been told there's a crisis team. of course there has to be. working with families. we're seeing some initial video of families as we did with mh370 because there are so many people at the airport. it's such a surprise when all of a sudden you're expecting to greet your loved ones. it's a holiday as well. and then it just doesn't happen. and what was learned early on as far as covering this story, will about the communications system and what people deserve to know and the system we hope will be in place now as airasia